Testimonials
How many people say they would recommend us to others?
%
After contacting eight other cremation services, which all seemed anonymous and could not always answer our questions, we finally found Caledonia Cremation. We were immediately delighted by the compassion and knowledge of both Storm and Emma. They gave us confidence in their service for our terminally ill father.
From beginning to end, these two ladies provided seamless communication support through regular phone calls, emails and texts. This gave us great relief and reduced our personal distress. The whole process was seamless. Storm and Emma were empathetic and even offered that we could call them anytime we needed to.
This is an individual and personal five star service.
Jackie and Liz
I can say that I have not a single regret with my choice. You have been quietly efficient and reliable throughout, explaining clearly what was happening at every stage and assisting me with the Registrar’s office when needed.
Above all, however, you have been personally supportive in that kind, thoughtful and non-patronising way that is so hard to achieve. Thank you both for this – I have felt very well looked after.
Bryan
Emma was such an amazing support throughout a process that I hadn’t expected I would be undertaking.
She walked me through everything step-by-step and kept me updated at each stage.
She also offered me a friendly ear and listened to my vents – her support has been invaluable and made a really hard time less stressful.
Kelly
I would just like to thank you very much for your help with all the paperwork, arrangements and for a smooth and straightforward experience, it has made an incredible difference to a very difficult time.
I was also very impressed with the crematorium that you use as it has such a stunning setting and very helpful staff.
My husband and I intend to have direct cremations, when the time comes, and we will certainly be leaving instructions to use yourselves and we will certainly recommend you to anyone else looking for a direct cremation.
Many thanks for everything
Ruth
I will never forget and stop to thank you all at Caledonian Cremation. You were my first choice and once I had spoken to you Jan, I felt so calm and protected that I never thought of contacting anyone else. You, Emma and Storm were by my side every step of the way.
You went beyond what one would expect from a professional. You searched for information I needed, chose the right words to avoid frustration during administrative matters, called around to check if things were proceeding as planned and kept me informed, so I was never wondering what I should do or what was happening. I will be eternally grateful to you all.
You not only did your work, but much more. You comforted me and guided me through the process with encouraging words and an attentive, compassionate demeanour and made sure I understood that you were there for me even when the cremation was over. Thank you and bless you all for what you do. I will definitely keep you in my mind and heart forever.
Carmen
“I would like to pass on my sincere thanks and gratitude to Jan, Emma and Iain for all their assistance, reassurance and kindness on arranging my dear sister’s funeral to delivering her ashes. From going through such a personal tragedy, Caledonian Cremation made the funeral arrangements less distressing. I was able to have conversations with my mum and little sister who sadly could not face a family service and show them the certificate of the tree planted in her memory. I hope to take my mum and little sister to pay a visit to the crematorium in Largs in the future.” Gail
“Your customer service is excellent and your calm and caring approach is so welcome when the world seems to have turned upside down.
A simple unfussy sending-off was just what my husband had wanted and you provided that perfectly.
Your aftercare for me has been so kind, calling and checking that I’m OK; you have gone above and beyond.” Rosemary
“I had been dreading this farewell after years of Dougie’s gruelling progressive illness. Without fail you all jumped to help us quietly and calmly. Nothing was a problem and whilst everything was dealt with very quickly, there was a feeling of endless amounts of time being available to talk things over. There is a real integrity about the way the company is run and it’s clear how committed everyone is to their jobs. Thank you for making this a very good ending.” Sue Gerber
“You handled everything diligently and professionally, keeping me fully informed throughout.
It gave me solace and comfort.” James Brown
Peter Brent
N Goldie
Average review score (out of 100) for quality of our service?
%
You have been an absolute angel and a tower of strength and support to me throughout this heartbreaking time.
Your professionalism, empathy, understanding, kindness and support has been second to none and I’ll never forget it.
June
I can’t recommend Emma at Caledonia Cremation highly enough.
Everything was handled with great care and in a timely manner. I was kept updated every step of the way and nothing was too much trouble.
The crematorium they use (Clyde Coast & Garnock Valley) is situated with great views over stunning countryside and the staff are lovely too. I couldn’t have picked a better organisation to handle my brother’s cremation.
Ruth
From beginning to end, the team were considerate, polite, sympathetic and very caring.
From the first telephone call they handled everything so professionally, wonderful people and service. They continue to keep in contact with me and I have as much support time as I have needed to discuss any details of my wife’s cremation and the service that they provided.
Totally professional but with a very Human touch all delivered with care. Richard
“Me and Patricia were very pleased with the service that we received. You were very professional from start to finish and I don’t think there is anything else you can do. 100% top service…Keep doing what you do best. You put our minds at rest from the beginning.” Raymond
“You made everything so straightforward and quick, and we were treated with kindness, consideration, and friendliness at every step, which was very much appreciated.
I have been telling everyone about your excellent service and directing them to your website..” Patsy
When I had to choose someone to carry out Anne’s final wishes for a simple cremation I was immediately struck by the kind tone of your website account and the responsive sound of your service and social mission.
Now that the process is nearly complete I can say that I have not a single regret with my choice. You have been quietly efficient and reliable throughout, explaining clearly what was happening at every stage and assisting me with the Registrar’s office when needed. Above all, however, you have been personally supportive in that kind, thoughtful and non-patronising way that is so hard to achieve. Thank you both for this – I have felt very well looked after.
Bryan
I was very grateful for all your help and guidance I would certainly recommend your company to everyone I know. I am considering using you myself, as I know it would be so much easier for my children coming from Canada when my time comes, so will be giving them all the information to get in touch with you . Your help and kindness, I will never forget and I am so happy the way it all took place – again thank you so much. Yous are number 1 in my book great company.
Liz
We are so grateful to you and your team for the support you gave us during our loss…. We wholeheartedly support what you are doing for the community .. and we sing your praises to all! Many, many thanks – Anonymous
I can’t fault the service. Everyone was very understanding and helpful. I wouldn’t hesitate to recommend Caledonia Cremation. Mary
C Stewart
process but I was helped from start to finish. It was all made easy.
S Hayes
Joe Bendall
In our situation direct cremation was our only option and it did work for us although to have final closure we will fly to Scotland when the Lockdown is over.
Linda Hillidge (South Africa)
Average review score (out of 100) for the time we take with each funeral?
%
5 stars on Google
Excellent professional service.
I have used this company for both my parent’s cremations and can’t recommend them highly enough.
Emma is a star and will go out of here way to help you with anything and genuinely cares.
Peter Miller
I cannot sing Caledonia Cremation’s praises high enough. From start to finish, they were perfect
Every member of staff was super efficient; exceptionally helpful; and their compassion, empathy and sympathy was simply remarkable.
They reached out multiple times without any prompting from me to help with the process, and sometimes just to check in to make sure we were coping emotionally. Lovely, lovely people, one and all. Without reservation, I highly recommend their outstanding service.
David
When my dad passed away, I was devastated and heartbroken, lost and didn’t know what, where or when to do anything.
I had seen Caledonia Cremations on social media and have always read and been interested in the content.
I could never have imagined how close it would become to me.
My dad was very much a lone person, and that’s who he was and that’s how he wanted to stay after he passed. We spoke about it many times.
Caledonia Cremation was the perfect end to his journey in that was what he wanted.
I called and spoke to Emma Kelso who became an absolute tower of strength and support to me throughout this heartbreaking time, as I dealt with dads passing alone. She is an absolute angel!
Her professionalism, kindness, empathy and support has been second to none and I will never forget it.
June
Thank you very much, especially to Emma, for helping and guiding me through this difficult time.
I’ve already recommended Caledonia Cremations service to friends.
Linda
A huge thank you to Emma, Jan and the whole Caledonia team. You have made a very difficult time so much more manageable and stress free.
Your kindness will never be forgotten.
Liam
I can’t thank Emma and her team enough for their outstanding service. Being from out of country, they guided me through the entire process of what needed to be done for my husband to be laid to rest with kindness, compassion and respect through a difficult time.
Carla
It is a difficult field / business to measure customer ‘satisfaction’ but I would not hesitate in recommending Caledonia to anyone. In fact, I have actively promoted them to friends who were not aware such a service exists. I hope this changes over time as more people will become aware that there are other options out there. I would certainly have struggled to provide any sort of funeral for my brother had it not been for Caledonia.
Overall, I received an excellent service from Caledonia Cremation throughout the whole process in what was clearly a difficult time. They provide an invaluable and affordable service to the community, delivered in a professional and dignified manner. I would not hesitate in recommending them to anyone.
K McGhee
Emma Kelso who dealt with my father in law’s cremation was superb. She was very compassionate throughout and extremely professional. She kept me informed at all times during and after the cremation. I can’t speak too highly of her. Even when there may have been a problem Emma was calm and assured me that she would sort things out, which she did. Even the two gentlemen who delivered the ashes to my father in law’s partner were professional and compassionate. An all round excellent experience in a time of upset, Caledonia Cremation were flawless in their dealings with myself and my family. I would highly recommend them to anyone considering a direct cremation.
K Brown
The fantastic team at C.C are so supportive and caring.
We could not have placed Billy in any better hands at this sad time
Thank you all.
Carolyn
I would not hesitate to recommend Caledonia Cremation. They provide a wonderful service in times of great stress. I wish there were more like them.
L Hunter
